Privacy Policy

Introduction

This Privacy Policy ("Policy") outlines dxcyber ltd ("we", "us", or "the Company") practices regarding the collection, use, and disclosure of information from users who access our website at www.dxcyber.com ("Site") or otherwise share personal information with us (collectively, "Users").

This Policy is issued in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable data protection laws. The responsible authority within the meaning of data protection laws is the Information Commissioner's Office (ICO) in the UK.

User Rights

You have the following rights under the GDPR, which you can exercise by contacting our Data Protection Officer (DPO) at dpo@dxcyber.com:

Right to access: You have the right to request confirmation of whether your personal information is being processed and to access a copy of your stored personal information, along with additional information.
Right to rectification: You have the right to request that we rectify any inaccurate or incomplete personal information we hold about you.
Right to erasure: You have the right to request the erasure of your personal information under certain circumstances, such as where your information is no longer necessary for the purposes for which it was collected or you withdraw your consent (where applicable).
Right to restrict processing: You have the right to request that we restrict the way we process your personal information, for example, if you contest the accuracy of the information or object to its processing.
Right to data portability: You have the right to request that we transfer your personal information to another controller in a structured, commonly used, and machine-readable format.
Right to object: You have the right to object to the processing of your personal information, including for direct marketing purposes. You can withdraw your consent at any time by contacting us.

Please note that these rights are not absolute and may be subject to our legitimate interests and regulatory requirements.

Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined based on the type of information collected, the purpose for which it is collected, and applicable legal requirements. We will destroy outdated, unused information at the earliest reasonable opportunity.

Grounds for Data Collection

We process your personal information based on the following lawful grounds:

Contractual Necessity: We process your personal information to fulfill our contractual obligations with you and provide you with our services. This includes information such as your name, email address, and any other information necessary to deliver the services.
Consent: We may process your personal information for specific purposes with your explicit consent. This may include, for example, sending you marketing communications or processing your payment information. You can withdraw your consent at any time by contacting us.
Legitimate Interests: We may process your personal information for our legitimate interests, such as:
Analyzing website usage data to improve the Site and services.
Preventing fraud and ensuring network and information security.
Administering and managing our business.
Complying with applicable laws and regulations.

However, we will only do so when your interests and rights do not override our legitimate interests.

What Information Do We Collect?

We collect two types of information from Users:

Non-personal Information: This information does not identify an individual and may include information about your device, browsing activity, and usage statistics. This information is collected automatically through cookies and other technologies. Examples include your IP address, browser type, operating system, the pages you visit on our Site, and the links you click.
Personal Information: This information identifies an individual or can be used with reasonable effort to identify an individual. We collect the following types of Personal Information:
Device Information: Geolocation data, IP address, unique identifiers (e.g., MAC address and UUID), and information about your activity on the Site.
Registration Information: When you register with our Site, we may collect your full name, email address, physical address, and other information you provide.

How Do We Receive Information About You?

We receive your Personal Information from the following sources:

When you voluntarily provide it to us when registering on our Site, subscribing to our services, or contacting us through our contact form.
When you use the Site and access our services. We may collect information about your device and browsing activity through cookies and other tracking technologies.
From third-party service providers: We may receive certain Personal Information from third-party service providers, such as marketing and analytics partners. We will only collect this information with your consent or if permitted by law.

How Is the Information Used? With Whom Do We Share the Information?

We do not rent, sell, or share your information with third parties except as described in this Policy and with your consent. We may use your information for the following purposes:
Providing our services: Fulfilling our contractual obligations and delivering the services you have requested. This includes using your information to verify your identity, process payments, and provide customer support.
Communicating with you: Sending you service-related notices, responding to your inquiries, and keeping you informed about our latest updates and services.
Website analytics and improvement: Analyzing website usage data to improve the functionality and user experience of the Site. This may involve using third-party analytics tools.
Marketing (with your consent): Sending you marketing communications and promotional materials related to our Site and services. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in the communications or contacting us.
We may share your Personal Information with the following third parties:
Service providers: We may share your Personal Information with third-party service providers who help us deliver our services, such as payment processors, data hosting providers, and customer support providers. We will only share the information necessary for them to perform the requested services.
Professional advisors: We may share your Personal Information with professional advisors, such as lawyers and accountants, to obtain professional advice.
Law enforcement and regulatory authorities: We may disclose your Personal Information to law enforcement or regulatory authorities if required by law or if we believe in good faith that such disclosure is necessary to comply with the law, protect our rights or property, or prevent harm to others.

Cookies and Other Tracking Technologies

We use cookies and other tracking technologies on our Site to collect and store certain information. This information may include your IP address, browser type, operating system, the pages you visit on our Site, and the links you click.
We use this information to understand how you use our Site and to improve your experience.
You can choose to disable cookies through your browser settings. However, please note that disabling cookies may limit your ability to use certain features of our Site.

Security

We take reasonable steps to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.

Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or comply with legal requirements. We will notify you of any changes by posting the updated Privacy Policy on our Site.

If you have any questions about this Privacy Policy or our data practices, please contact us at dpo@dxcyber.com
Please note: This Privacy Policy is intended to provide information about our practices in a clear and concise manner. It is not intended to be a comprehensive legal document and should not be interpreted as such.